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How Our Terms & Conditions Protect Your Account

When you open an account on olx maxwin, you agree to the terms that keep your deposits, withdrawals, and gameplay transparent.

Clear deposit and withdrawal rulesYour rights as an account holderHow we handle your personal dataOur support channels and response times
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olx maxwin How Our Terms & Conditions Protect Your Account
GET HELP WITH TERMS

How to Ask Questions About These Terms

We answer term-related questions during support hours via multiple channels. Reach out if you're unsure about any rule, want to request a data export, or need to close your account.

Live Chat Open the chat widget in the bottom-right corner of your account lobby. Available 08:00–22:00 WIB daily. Best for quick clarifications about account rules and withdrawal timing.
Email Support Send term questions or account-closure requests to [email protected]. We respond within 24 hours. Include your account ID and the specific term you're asking about.
In-Account Help Go to Account Settings > Legal & Security. You'll find a searchable terms summary, links to the full policy, and a button to request your personal data or close your account.
YOUR DATA AND SECURITY

How We Protect Your Information Under These Terms

These terms commit us to keeping your personal data encrypted, storing it only as long as your account is active plus seven years for regulatory compliance, and never selling it to third…

Data Encryption

All your personal information, payment details, and account activity are encrypted in transit and at rest. We don't store full payment credentials; your DANA, OVO, GoPay and QRIS transfers are processed via secure provider APIs.

Data Retention

We keep your account data for seven years after closure for tax and anti-fraud compliance. You can request a copy of your data anytime through Account Settings. Deletion requests are fulfilled within 30 days where regulation allows.

Policy Updates

If we change any term, we send an email to your registered address 30 days before the change goes live. You'll accept the new terms the next time you log in, or you can close your account without penalty.

Account Closure

You can close your account anytime through Account Settings > Legal & Security. Once closed, no new logins are allowed. Any remaining balance is refunded to your deposit method within 5 business days.

Withdrawal Verification

Before we send your withdrawal, we verify your identity by matching the account holder name to your DANA, OVO, GoPay or QRIS registered account. Mismatches trigger a 24-hour review to prevent fraud.

Contact for Changes

To dispute a charge, request a data export, or ask us to update your personal information, email [email protected] with your account ID and the specific change. We respond within one business day.

Questions Players in Makassar and Beyond Ask About Our Terms

These questions come directly from our support inbox. We've answered them so you know exactly how our terms work before you open an account.

No. These terms allow one account per person. If we detect duplicate accounts or shared login credentials, we'll suspend all of them. This protects you from fraud and ensures fair play. If you've lost access to an old account, contact [email protected] and we'll help you regain or close it.

Your account stays active indefinitely. We don't close inactive accounts or charge dormancy fees under these terms. Your balance, account settings, and deposit history remain intact. Just log in whenever you're ready to play again. If you want to close it permanently, go to Account Settings > Legal & Security.

No. Our terms require us to notify you by email at least 30 days before any material change takes effect. You'll accept the new terms the next time you log in, or you can close your account without penalty. We don't apply new terms retroactively to existing balances or gameplay history.

Email [email protected] with your account ID, the transaction date, and the amount. Include a screenshot of your DANA, OVO, GoPay or QRIS transaction history if possible. We investigate within 24 hours and respond with proof of settlement or a trace request to your bank or e-wallet provider.

Yes. All payouts follow the same verification and withdrawal process. We verify your identity, confirm the transaction, and send the funds to your registered DANA, OVO, GoPay or QRIS account within 24 hours. Large payouts may trigger additional fraud checks, but they're still processed within the same window once verification is complete.

Yes. Open these terms on desktop or mobile, use your browser's print function (Ctrl+P or Cmd+P), and save as PDF. You can also request a full copy by email at [email protected]. We'll send you the current version within one business day.

Go to Account Settings > Legal & Security and click 'Close Account'. Any balance is refunded to your original deposit method (DANA, OVO, GoPay or QRIS) within 5 business days. Once closed, you cannot log in again. If you change your mind and want to reopen, contact support and we'll reset your account.

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