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How we protect your account and personal information

Your deposits via DANA, OVO, GoPay and QRIS, your gameplay history, and your withdrawal requests are encrypted and held to the same security standard banks use.

Bank-level encryption on all transactionsReal-time data access through your account dashboardNo sale of personal information to third parties
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olx maxwin How we protect your account and personal information
GET IN TOUCH

Legal and privacy support channels

Email Support Contact our legal team at [email protected] with your account number and the specific data request or concern. We aim to respond within 14 business days with full clarity on your rights.
Live Chat – Office Hours Open your account dashboard, scroll to Help, and select Live Chat. Our team is available Monday to Friday, 09:00 to 18:00 Jakarta time to discuss privacy, data access and account security matters.
Account Settings Log in and go to Settings > Privacy & Data. Here you can review what we hold, download your information, and request corrections to your personal details directly within the dashboard.
SECURITY & TRANSPARENCY

How we keep your account and data safe

Encryption & Storage

All deposits, withdrawals and personal data are encrypted using TLS 1.2 or higher. Your account information is stored on servers with redundant backups; access is logged and monitored 24/7 for any unusual activity.

Data Retention Policy

We keep your account data for the duration of your membership plus 3 years after closure to comply with regional financial rules. Gameplay records and payment history remain accessible to you in your dashboard throughout this period.

Cookie & Tracking Usage

We use functional cookies to remember your login and language preference. Analytics cookies help us understand how you navigate the lobby. You can manage cookie settings in your browser; opting out does not prevent you from opening an account or placing bets.

Your Data Access Rights

You can download a complete copy of your personal data — name, email, deposit records, betting history — by visiting Settings > Privacy & Data and selecting 'Export My Data'. The file is delivered within 5 business days.

Account Closure & Deletion

To close your account, go to Settings > Account > Request Closure. Your data will be retained for the required compliance period, then anonymised. We do not re-sell or share closed accounts with other platforms.

Who to Contact for Changes

Any updates to this legal policy will be notified via email to your registered address. You have 30 days to review and object. Contact our legal team at [email protected] or through live chat if you have questions about any policy change.

Your data and privacy, answered

We collect your name, email, phone number, date of birth, and payment details (bank account or mobile wallet like DANA, OVO, GoPay and QRIS). This information is required to verify your identity, process deposits and withdrawals, and comply with local financial rules.

Yes. Log in to your account, go to Settings > Privacy & Data, and select 'Export My Data'. We'll prepare a file containing your account information, transaction history and betting records, delivered to your registered email within 5 business days.

We retain your data for 3 years after account closure to satisfy regional regulatory requirements. During this time, you cannot log back in, but your information is not shared publicly. After the retention period, your data is anonymised or deleted.

No. We do not sell, rent or trade your personal information. We may share anonymised, aggregated data with payment processors and compliance partners solely to process your deposits and meet legal obligations where local law permits.

Change your password immediately via Settings > Security. Contact our support team at [email protected] or live chat (Monday–Friday, 09:00–18:00 Jakarta time) with details. We will review login history and freeze suspicious activity within 2 hours.

All policy updates are posted here on this Legal page and emailed to your registered address. You have 30 days to review changes. If you disagree with any update, you can request account closure without penalty before the new terms take effect.

Deposit and withdrawal details are encrypted end-to-end and processed only through authorised payment partners like DANA, OVO, GoPay and QRIS. We never store your full bank credentials; payment tokens are used for future transactions and are deleted upon account closure.

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